Privacy Policy

Effective Date: 16th June 2025

1. Who We Are

Carter Reid Limited (“we,” “us,” “our”) is a claims management company authorised and regulated by the Financial Conduct Authority (FCA) under FCA number 829830, registered in England and Wales (Company Number: 10897708). Our registered office is at Rodney Chambers. 40 Rodney Street. Liverpool. L1 9AA. We operate under Carter Reid Limited and under the following trading brands: Click2Claim. For data protection purposes, we are the “data controller” of your personal information.

2. Scope of This Notice

This notice explains how we collect, use, and protect your personal data when you visit our website or any site operated by our trading brands, engage our services, make enquiries, or otherwise interact with Carter Reid Limited and its trading brands online.

3. What Data We Collect

We collect and process the following categories of personal data:
a) Information you provide to us:

• Name
• Address
• Phone number
• Email address
• Date of birth
• National Insurance number
• Claim-related information (e.g., account/reference numbers, history of your case)
• Proof of identity (where required)
• Any communications you send to us (emails, contact forms, letters)

b) Information we collect automatically:

• IP address
• Browser type, device type, and operating system
• Cookies and tracking data
• Usage data, such as pages visited and links clicked

c) Information from third parties:

• Confirmation of identity and claims status from relevant institutions (with your consent)
• Credit reference and anti-fraud agencies as required by law

4. How We Use Your Data

We use your personal data for the following reasons:

• To provide, manage, and improve our claims management services
• To verify your identity and eligibility for specific claims
• To communicate with you regarding your claim and related updates
• To comply with our legal and regulatory obligations
• For internal record keeping
• For data analytics and website management

We process your data only where the law allows us to, such as fulfilling our contractual obligations or where necessary for our legitimate interests, with due regard to your privacy rights.

5. Our Legal Bases for Processing

We rely on the following legal bases:

• Contractual necessity: Processing is required to fulfil our contract with you or to take steps at your request prior to entering a contract.
• Legal obligations: To comply with applicable laws, including FCA regulations.
• Consent: Where you have given clear consent for us to process your personal data.
• Legitimate interests: Processing is necessary for our legitimate business interests (e.g., ensuring the security of our website), except where your rights override those interests.

6. Sharing Your Information

We may share your information with:

• Our employees and authorised agents (for claim handling purposes)
• Financial institutions, lenders, and relevant authorities involved in your claim (with your permission)
• Professional advisors (lawyers, auditors, etc.) and also SRA law firm specialist panel.
• IT service providers and website hosts
• Regulatory bodies, such as the FCA, if required
• Third party service providers, where necessary for business support (subject to appropriate data security measures)

We do not sell your data to third parties for marketing.

7. International Transfers

We store your data within the United Kingdom or the European Economic Area (EEA). If any transfer outside these areas becomes necessary (e.g., using cloud service providers), we ensure appropriate safeguards are in place (such as Standard Contractual Clauses).

8. How We Keep Your Data Secure

We take your privacy seriously and have implemented technical and organisational measures such as:

• Encryption of data in transit and at rest
• Regular security assessments of our IT systems
• Access controls and staff training
• Secure data disposal processes

9. How Long We Keep Your Data

We retain your personal data for as long as necessary to fulfil the purposes described in this notice, including for satisfying legal, accounting, or reporting requirements—typically for 6 years after the conclusion of your claim unless a longer or shorter retention period is required.

10. Cookies & Website Analytics

Our websites (including those operated under our trading brands) use cookies and similar technologies to ensure site functionality, improve your experience and analyse website usage.

11. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

• To access a copy of your personal data
• To correct inaccurate or incomplete data
• To ask us to erase your data (the “right to be forgotten”), subject to legal restrictions
• To restrict our processing of your data
• To object to processing in certain circumstances (e.g., direct marketing) But we do not direct market.
• To withdraw your consent at any time where consent is relied upon
• To request data portability (to receive a machine-readable copy of your data)
• To complain to the Information Commissioner’s Office (ICO)

12. How To Exercise Your Rights

For all data protection enquiries or to exercise your rights, contact us at:

Data Protection Officer -Andrew Byrne
Email Address- andrew@carterreid.co.uk
Postal Address- Rodney Chambers.40 Rodney Street. Liverpool. L1 9AA.
Phone Number 0330 133 1331

13. Updates to This Notice

We may update this privacy notice occasionally to reflect changes to our data practices or legal requirements. Please check this page for the latest version; where material changes occur, we will notify you appropriately.

14. How To Contact Us

For any other questions or concerns about this policy or your personal data, please contact:

Carter Reid Limited, including all trading brands
Contact email: andrew@carterreid.co.uk
Contact phone: 0330 133 1331
Postal address: Rodney Chambers. 40 Rodney Street. Liverpool. L1 9AA.

15. Complaints

If you are unhappy with how we have used your data, you can complain to the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113
Website: https://www.ico.org.uk/